Returns
Thank you for considering shopping with our clothing brand! We want to ensure your satisfaction with every purchase you make from us. Here is our return policy:
1. **Eligibility:** To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all tags attached.
2. **Timeframe:** You have [14] days from the date of delivery to initiate a return.
3. **Return Process:** To initiate a return, please visit our website's dedicated contact portal.Β Provide your order details and reason for the return. Our team will guide you through the process once the request has been received.
4. **Return Shipping:** Customers are responsible for the return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the package's safe return.
5. **Refund or Exchange:** Once we receive the returned item and inspect its condition, we will process your refund in a form of store credit. For "EXCHANGES" we do not perform exchanges the reason being that we cannot put a merchandise on hold, by the time we receive your return, we might be out of stock on that product. We will issueΒ a store credit once we receive your return so you can use that credit towards the item needed. Store credits do not expire. STORE CREDIT IS ISSUED THE SAME DAY WE RECEIVE YOUR RETURN.
6. **Non-Returnable Items:** For hygiene reasons, we do not accept returns on items like underwear, swimwear, or personalized products unless they are defective.
7. **Damaged or Defective Items:** In case you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.
1. **Eligibility:** To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all tags attached.
2. **Timeframe:** You have [14] days from the date of delivery to initiate a return.
3. **Return Process:** To initiate a return, please visit our website's dedicated contact portal.Β Provide your order details and reason for the return. Our team will guide you through the process once the request has been received.
4. **Return Shipping:** Customers are responsible for the return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the package's safe return.
5. **Refund or Exchange:** Once we receive the returned item and inspect its condition, we will process your refund in a form of store credit. For "EXCHANGES" we do not perform exchanges the reason being that we cannot put a merchandise on hold, by the time we receive your return, we might be out of stock on that product. We will issueΒ a store credit once we receive your return so you can use that credit towards the item needed. Store credits do not expire. STORE CREDIT IS ISSUED THE SAME DAY WE RECEIVE YOUR RETURN.
6. **Non-Returnable Items:** For hygiene reasons, we do not accept returns on items like underwear, swimwear, or personalized products unless they are defective.
7. **Damaged or Defective Items:** In case you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.
8. ALL SALE ITEMS ARE FINAL(CANNOT BE RETURNED) Β NO REFUNDS ON TAXES AND SHIPPING FEES
We value your satisfaction and want to ensure your shopping experience is pleasant and worry-free. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Happy shopping!
We value your satisfaction and want to ensure your shopping experience is pleasant and worry-free. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Happy shopping!